Common sense dictates that only those that do can improve how they do it. For us, management is not about telling people what to do, but about providing vision, building expertise, ensuring an encouraging, predictable, organized workplace and stepping in to remove obstacles to pride of workmanship when they become apparent.

We use a couple of tools to help called QACCP™ and DVBWC™. DVBWC™ means "doing the very best we can". QACCP™ is a system like HACCP, but with a more joyous focus, tracking not only sanitation, but everything that is critical to the quality of our cheese. Both were developed by Dan Strongin.